Last updated: May 31, 2026
This Privacy Policy explains how Benchmark Remodel (“Benchmark Remodel,” “we,” “us,” or “our”), operated by Svenas Inc, collects, uses, and protects information when you visit benchmarkremodel.com, submit a form, respond to one of our advertisements, or communicate with us by phone, text message, or email.
Information We Collect
We collect information you voluntarily provide and a limited amount of information automatically:
- Contact details — your name, phone number, and email address.
- Project details — information about your kitchen, bathroom, or window remodeling project, your timeline, and your preferred way to be contacted.
- Communications — the content of messages, calls, and emails between you and us. Phone calls may be recorded for quality and training purposes.
- Site usage data — standard analytics such as pages visited and general device/browser information.
How We Use Your Information
- To respond to your inquiry and contact you about your remodeling project.
- To schedule, confirm, and remind you of in-home design consultations and to provide quotes.
- To send appointment confirmations, reminders, and follow-up messages by phone call and text message — including through automated technology and an AI virtual assistant — where you have consented.
- To improve our website, services, and customer experience, and to meet legal and recordkeeping obligations.
How We Share Information — and What We Never Share
We do not sell your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent is never shared with any third parties.
We share information only as needed to operate our business — for example, with trusted service providers who help us deliver services on our behalf (such as scheduling, CRM, customer support, and communications platforms), and only to the extent required for them to perform those services. We may also disclose information when required by law. These service providers are not permitted to use your information for their own marketing, and the exclusion above for text-messaging opt-in data and consent applies in all cases.
SMS / Text Messaging
If you provide your phone number and consent through our website lead form or a Facebook or Instagram lead ad, you may receive text messages from us related to your inquiry. Your consent to receive automated or AI-assisted calls and texts is not a condition of any purchase. You can opt out of text messages at any time by replying STOP, or get help by replying HELP. Full details are in our SMS Terms & Conditions.
Data Retention & Security
We retain the information we collect for as long as needed to provide our services and to comply with our legal obligations, including consent and opt-out records, which we keep for at least four years. We use reasonable administrative and technical safeguards to protect your information.
Your Choices & California Privacy Rights
You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. To exercise any of these rights, contact us using the information below.
Contact Us
Benchmark Remodel (Svenas Inc)
32244 Paseo Adelanto, Suite D7, San Juan Capistrano, CA 92675
Phone: (619) 572-5660
Email: anthony@benchmarkremodel.com
We may update this Privacy Policy from time to time. The “last updated” date above reflects the most recent revision.